Vereenvoudiging sociaal domein

civic society
challenge

The social service system of Eindhoven has become complex and difficult for residents to navigate.

impact

A series of 6 workshops allowing a total of 80 people to collaboratively design and research improvements for the social services of Eindhoven.

designers

  • Alex Szwaj,
    Bernhard Lenger

    • partners

  • RadarAdvies
    Simpact

    • designers

  • Alex Szwaj,
    Bernhard Lenger

    • Residents of Eindhoven can access municipal support in the social domain, covering areas such as employment, income, debt, parenting, and housing. However, the collective processes, systems, and individuals contributing to this support are often complex, creating challenges for both residents and professionals. In response, Eindhoven has initiated the ‘Simpler Social Services’ program.

    partners

  • RadarAdvies
    Simpact

    • Working alongside residents and professionals, we explored ways to simplify the organization in the future together with the expertise of Municipality Eindhoven, Simpact and RadarAdvies, a national agency with extensive knowledge and experience in the social domain across various municipalities. In September 2023, we conducted several design sessions. During these sessions, residents and operational professionals from the municipality, WIJeindhoven, and Ergon collaborated on designing the ideal path for residents in the future.

    Working alongside residents and professionals, we explored ways to simplify the organization in the future together with the expertise of Municipality Eindhoven, Simpact and RadarAdvies, a national agency with extensive knowledge and experience in the social domain across various municipalities. In September 2023, we conducted several design sessions. During these sessions, residents and operational professionals from the municipality, WIJeindhoven, and Ergon collaborated on designing the ideal path for residents in the future.

    Residents of Eindhoven can access municipal support in the social domain, covering areas such as employment, income, debt, parenting, and housing. However, the collective processes, systems, and individuals contributing to this support are often complex, creating challenges for both residents and professionals. In response, Eindhoven has initiated the ‘Simpler Social Services’ program.

    The outcomes of these design sessions are being developed for three scenarios that depict simpler structures for the social services in Eindhoven. The collective results of the sessions are currently being finalized, including financial calculations. In the second half of 2024, the scenarios will be presented to the city council.

    Featured image for “I Defend Rights”

    How can people be connected with the stories of human rights defenders

    An exhibition using the perspectives of human rights defenders to engage people

    Featured image for “Collaborations for Future”

    How do we take action on the climate challenges we face?

    A collaborative trajectory with 10 designers and 10 climate scientists.

    Featured image for “Fishing for Futures”

    How can design show children a brighter future?

    A game to show kids a different future than prostitution or violence.

    Featured image for “Negotiation course”

    How can negotiation skills strengthen designers?

    Negotiation course

    Featured image for “US: Care”

    Can we connect digital audiences with a physical location?

    Connecting people and engaging audiences, online and on-site.